Returns

Rossy reserves the right to warn, limit or decline returns or exchanges regardless of whether the customer has a receipt. All Non-Receipt returns are subject to a refund verification process. Customers are encouraged to retain their receipts. All decisions regarding returns are subject to applicable laws. The store Manager has authority to make a final decision for all returns.

If an item is returned within a 30 day period with a receipt, the refund will be returned to the original method of payment

If a customer has a receipt and the item was purchased with cash, the customer may receive a cash refund

If the item was purchased using a credit card or debit card, any refund is required to be issued to that same credit card or debit card. If the original credit card or debit card is not present and is not available, the refund will be processed onto a Rossy gift card

Generally, merchandise purchased in store can be returned or exchanged in any Rossy stores within thirty (30) days of purchase with a receipt
MUST BE RETURNED UNOPENED WITHIN 15 DAYS WITH A RECEIPT TO OBTAIN A REFUND OR EXCHANGE ON THE FOLLOWING:
- Media, Memory cards, Books, Head phones, portable audio, CD’s , DVD’s Movies and software
From 30 to 60 days following the original purchase date, we will only issue a credit on a Rossy gift card upon presentation of original invoice. In the event the customer does not have an original invoice we will only exchange the item against an identical item of equal value or issue a credit on a Rossy gift card at the lowest sale price the item was advertised at in the last 60 days.

SALES OF THE FOLLOWING ITEMS ARE FINAL AND MAY NOT BE RETURNED, EXCHANGED OR REFUNDED.

For hygienic reasons, all underwear, (panties, bras, boxers, briefs) and swimsuits
Personal care items (feminine care, hands and feet) men’s grooming, oral care, men’s and women’s hair removal
Products cut to length or modified
Clearance or final sale merchandise

Gift cards purchases are final, not returnable and not refundable
Returns without the original receipt or packaging will be accepted at Rossy’s discretion for exchange only or credit with a gift card
Returns for items purchased with a gift card can only be exchanged or credited with a gift card

Price adjustments will be given on prior Rossy purchases within 14 days of purchases with a valid Rossy receipt
A customer must provide the original receipt to receive the adjustment
Price adjustment are not given for merchandise that is on clearance

Coupons are accepted only if the store offers the product
Coupon must be presented to the cashier at the time of purchase
Only Canadian coupons are accepted
The purchased item must be identical to item offered on the coupon ( size, quantity, brand, style, flavor, color and all other printed specification identifying the item offered on the coupon
A bar code and an expiration date must be printed on the coupon and used before the expiry date
Coupons printed by computer are accepted as far as the previous written conditions are respected
Only one coupon per item per transaction may be presented
The store managers reserve the right to limit the quantities when multiple coupons are used for multiple purchases of the same item
Limit of three (3) coupons per customer
No amount is refunded if the value of the coupon is superior to the price indicated on the purchased item