Our Policies
POLICY
Rossy reserves the right to warn, limit or decline returns or exchanges regardless of whether the customer has a receipt. Any and all returns without a receipt will not be accepted nor refunded. Customers are encouraged to retain their receipts. All decisions regarding returns are subject to applicable laws.
RETURNS WITH RECEIPTS
If an item is returned within the 30 day return period with a receipt, the refund will be returned to customer in the original method of payment when the item was sold. This may be in cash, on a debit/credit card or a Rossy gift card.
TIMEFRAME FOR RETURNS
Generally, merchandise purchased in store can be returned or exchanged in any Rossy store within (30) days of purchase with the original receipt.
FINAL SALE
SALES OF THE FOLLOWING ITEMS ARE FINAL AND MAY NOT BE RETURNED, EXCHANGED OR REFUNDED.
SALES OF THE FOLLOWING ITEMS ARE FINAL AND MAY NOT BE RETURNED, EXCHANGED OR REFUNDED.
- For hygienic reasons, all underwear, (panties, bras, boxers, briefs) and swimsuits
- Personal care items (feminine care, hand and feet care) men’s grooming, oral care, men’s and women’s hair removal
- All bedding (sheets, comforters, comforter sets, quilts, mattress/pillow protectors, pillows, sofa/loveseat/chair covers)
- Products cut to length or modified
- Clearance or final sale merchandise
GIFT CARDS
Gift cards purchases are final, not returnable and non refundable. Returns for items purchased with a gift card can only be exchanged or credited with a gift card.
Gift cards purchases are final, not returnable and non refundable. Returns for items purchased with a gift card can only be exchanged or credited with a gift card.
PRICE ADJUSTMENTS
Price adjustments will be given on prior Rossy purchases within 14 days of purchases with a valid Rossy receipt. The customer must provide the original receipt to receive the adjustment. Price ajustments are not given on merchandise that is on clearance.
COUPON POLICY
Coupons are accepted only if the store offers the product. Coupon must be presented to the cashier at the time of purchase. Only Canadian coupons are accepted. The purchased item must be identical to item offered on the coupon (size, quantity, brand, style, flavor, color and all other printed specification identifying the item offered on the coupon). A bar code and an expiration date must be printed on the coupon and used before the expiry date. Coupons printed by computer are accepted as far as the previous written conditions are respected. Only one coupon per item per transaction may be presented. The store managers reserve the right to limit the quantities when multiple coupons are used for multiple purchases of the same item. Limit of three coupons per customer. No amount is refunded if the value of the coupon is superior to the price indicated on the purchased item.