Return Authorisation

This is the fastest way to receive your refund; Simply return your online purchase to your local Rossy store. You must present your confirmation email or the packing slip that came with the shipped item(s).
If you wish to return an item you purchased online directly to the warehouse, please click here to initiate your return online.
You can also email us at [email protected] and someone will be able to provide all the helpful information required to complete your return.
When shipping a return, you must include the original or copy of the packing list. Be sure to save copies for your records.
Please allow up to 2 weeks for order processing and purchase credit.
Note: Items purchased at Rossy stores may not be returned to our online warehouse.
An item can be returned within 45 days starting on the shipping date. If an item is returned within the allowable return period with proof of purchase, the refund will be returned to the original method of payment.
To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. Once your return is received and inspected, we will send you an email within to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Once approved, you will be emailed a shipping label to use.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
  • Men's and Women's underwear (panties, bras, boxers & briefs)
  • Swimsuits
  • Personal care items (feminine care, hand and foot care), men's grooming, oral care, and men's and women's hair removal
  • Products cut to length or modified