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Online Return Policy

Our Policies

POLICY
An item can be returned within 45 days starting on the shipping date.  If an item is returned within the allowable return period with proof of purchase, the refund will be returned to the original method of payment.
To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.
Rossy reserves the right to limit or decline returns or exchanges regardless of whether the customer has a receipt. All returns are subject to a refund verification process. Customers are encouraged to retain their receipts. All decisions regarding returns are subject to applicable laws. In the event of a return being made to one of our stores, the store manager has the authority to make the final decision for all returns.

RETURNS/EXCHANGES TO STORE
This is the fastest way to receive your refund; Simply return your online purchase to your local Rossy store. You must present your confirmation email or the packing slip that came with the shipped item(s). 
 
RETURNS TO OUR ONLINE WAREHOUSE
Please consult our Return Authorization page on www.rossy.ca if you wish to return an item you purchased online directly to the warehouse. You can also email us at onlinesales@rossy.ca and someone will be able to provide all the helpful information required to complete your return.
When shipping a return back to our warehouse, you must include the original or copy of the packing list. Be sure to save copies for your records.  
Once your return is received and inspected, an email will be sent notifying you that we have received the returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3-5 business days.
Please allow up to 2 weeks for order processing and purchase credit.

EXCHANGES
Exchanges can be made by visiting one of our stores, providing that the store carries the merchandise for which you want to exchange. A refund will be applied to your original method of payment, and a new purchase can then be made for the exchanged item.
Exchanges cannot be made to our online warehouse.

FINAL SALE: 
SALES OF THE FOLLOWING ITEMS ARE FINAL AND MAY NOT BE RETURNED, EXCHANGED OR REFUNDED. 
  • For hygienic reasons, underwear (panties, bras, boxers, briefs) and swimsuits.
  • Personal care items (feminine care, hands and feet), men’s grooming, oral care, men’s and women’s hair removal. 
  • Products cut to length or modified.